Terms and Conditions
Effective Date: November 12, 2026
Welcome to Metallic Ladder. These Terms and Conditions ("Terms") govern your access to and use of the website located at www.metallicladder.com (the "Website"), operated by Metallic Ladder Operations LLC ("Metallic Ladder," "we," "us," or "our").
By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please discontinue use of the Website.
1. Website Use
The Website is provided to offer information about Metallic Ladder, our products, capabilities, and services, and to allow visitors to contact us or request product quotations.
You agree to use the Website only for lawful purposes and in a manner that does not interfere with its operation or the rights of other users.
You may not:
Use the Website for fraudulent, unlawful, or misleading purposes.
Attempt to gain unauthorized access to our systems or networks.
Introduce malicious software, viruses, or harmful code.
Interfere with the security or functionality of the Website.
Copy, reproduce, or distribute Website content for commercial purposes without prior written permission, except as permitted by law.
Use automated tools to scrape, extract, or collect Website information in a manner that violates applicable law or these Terms.
We reserve the right to restrict or terminate access to the Website when we reasonably believe these Terms have been violated.
2. Product Information and Specifications
Metallic Ladder manufactures and supplies ladder products and related equipment for commercial, industrial, and other applicable uses.
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, and other information displayed on our Website are accurate and current.
However, product information is provided for general informational purposes and may be subject to change without notice.
Metallic Ladder does not guarantee that all Website descriptions, illustrations, dimensions, specifications, or product availability information will be free from errors or omissions.
Product specifications, materials, finishes, designs, and availability may change as a result of manufacturing improvements, supplier changes, regulatory requirements, or other business considerations.
Customers should confirm all critical product specifications, application requirements, and compatibility considerations directly with Metallic Ladder before placing an order.
3. Product Quotations and Pricing
Visitors may request product information, pricing, or quotations through the Website, by telephone, or through other communication channels.
Submitting a quotation request does not constitute an order or create a binding purchase agreement.
Unless expressly stated otherwise in a written quotation:
Pricing displayed or discussed is subject to confirmation.
Quotations may be subject to expiration dates.
Product availability and estimated lead times may change.
Shipping, freight, taxes, and other applicable charges may be additional.
Custom products or special orders may require additional terms, deposits, or approvals.
Metallic Ladder reserves the right to correct pricing errors and revise or withdraw quotations before acceptance of an order.
A purchase becomes binding only when accepted by Metallic Ladder in accordance with the applicable quotation, order acknowledgment, or written agreement.
4. Orders and Payment Terms
Orders placed with Metallic Ladder are subject to acceptance and any applicable written sales terms, quotations, purchase agreements, or order acknowledgments.
Payment requirements, accepted payment methods, deposits, credit arrangements, and payment deadlines will be communicated as part of the applicable transaction.
Metallic Ladder may decline or cancel an order before acceptance, subject to applicable law.
If there is a conflict between these Website Terms and the terms of an accepted written purchase agreement, the accepted written agreement will govern the applicable transaction.
5. Shipping, Delivery, and Product Availability
Shipping arrangements, freight charges, delivery estimates, and product availability are determined according to the terms of each accepted order.
Any delivery dates or lead times communicated through the Website or during preliminary discussions are estimates unless expressly guaranteed in writing.
Actual delivery may be affected by manufacturing schedules, material availability, transportation conditions, weather, or other circumstances beyond our reasonable control.
Responsibility for shipping costs, risk of loss, and delivery-related claims will be determined by the applicable sales agreement or order acknowledgment.
6. Product Installation, Safety, and Proper Use
Metallic Ladder products must be selected, installed, maintained, inspected, and used in accordance with applicable product instructions, safety guidelines, and regulatory requirements.
Customers and end users are responsible for determining whether a particular product is suitable for its intended application.
Users should:
Follow all applicable product instructions and safety warnings.
Observe specified load capacities and operating limitations.
Inspect products regularly for damage, wear, or unsafe conditions.
Avoid unauthorized modifications or improper installation.
Comply with applicable workplace safety regulations and industry standards.
Consult qualified professionals when installation, engineering, or application-specific guidance is necessary.
Information provided on the Website is not a substitute for professional engineering advice, workplace safety training, or applicable regulatory requirements.
Nothing in these Terms limits any responsibility Metallic Ladder may have under applicable product safety or product liability laws.
7. Product Warranties
Product warranties, if applicable, are governed by the warranty documentation or written sales terms provided with the relevant product or transaction.
The Website itself does not establish or expand any product warranty.
To the extent permitted by applicable law, Metallic Ladder makes no additional warranties regarding the accuracy, availability, or uninterrupted operation of the Website beyond those expressly required by law.
Nothing in these Terms excludes or limits warranties or consumer rights that cannot lawfully be excluded.
8. Returns, Cancellations, and Refunds
Product returns, order cancellations, refunds, and exchanges are governed by the terms applicable to the individual purchase.
Certain custom-manufactured, modified, or special-order products may be subject to additional cancellation or return restrictions when disclosed and agreed upon as part of the transaction.
Customers should contact Metallic Ladder directly for information regarding return eligibility, authorization procedures, and applicable conditions.
Nothing in this section limits rights or remedies that cannot be waived under applicable law.
9. Intellectual Property
All Website content, including text, product descriptions, photographs, graphics, logos, trademarks, technical materials, design elements, and other original content, is owned by Metallic Ladder or used with appropriate authorization, unless otherwise indicated.
This content is protected by applicable intellectual property laws.
You may view, download, or print Website materials for lawful personal or internal business reference purposes, provided you do not remove proprietary notices.
You may not reproduce, modify, publish, distribute, sell, or commercially exploit Website content without prior written authorization, except where permitted by applicable law.
Use of the Website does not grant ownership of or a license to any Metallic Ladder trademark, trade name, logo, patent, or other intellectual property.
10. Website Accuracy and Availability
We make reasonable efforts to maintain the Website and provide useful, accurate information.
However, the Website may occasionally contain errors, outdated information, technical issues, or interruptions.
We reserve the right to update, modify, suspend, or discontinue any portion of the Website without prior notice.
To the fullest extent permitted by law, the Website is provided on an "as is" and "as available" basis without warranties of uninterrupted availability, error-free operation, or fitness for a particular purpose.
11. Third-Party Links and Services
Our Website may contain links to external websites, resources, or third-party services.
These links are provided for convenience and informational purposes.
Metallic Ladder does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
Accessing third-party websites is at your own discretion and subject to their applicable terms and policies.
12. Privacy and Data Collection
Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.
We may use website analytics, advertising measurement technologies, customer relationship management systems, and related tools to evaluate Website performance and respond to customer inquiries.
These may include Google Analytics, Google Ads, Google Tag Manager, WebTraxs, and HubSpot.
For additional information, please review our Privacy Policy.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Metallic Ladder and its officers, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, the Website.
This may include damages associated with interrupted Website access, technical errors, loss of data, or reliance on inaccurate Website information.
This limitation applies only to claims arising from Website access and use. It does not automatically govern product purchases, product warranties, product defects, personal injuries, or other claims arising under separate agreements or applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Metallic Ladder and its officers, employees, and representatives from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Website or material violation of these Terms.
This provision does not apply to the extent a claim results from Metallic Ladder's own negligence, misconduct, or other liability that cannot lawfully be shifted to you.
15. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of New York, United States, without regard to conflict-of-law principles.
Subject to applicable law and any mandatory jurisdictional requirements, disputes relating specifically to these Website Terms will be brought before a court of competent jurisdiction in New York.
16. Changes to These Terms
Metallic Ladder reserves the right to modify or update these Terms periodically to reflect changes in Website functionality, business practices, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
Continued use of the Website after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
17. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
18. Contact Information
If you have questions regarding these Terms and Conditions, our Website, or our products and services, please contact:
Metallic Ladder Operations LLC
41 S Washington Street
Randolph, NY 14772
United States
Email: sales@metallicladder.com
Phone: 1-800-532-3557
Website: https://www.metallicladder.com/