Limited Warranty

Warranty

For a period not to exceed 5 years from the date of purchase, Metallic Ladder Mfg. Corp. (“Metallic”) will repair or replace any defect resulting from materials and/or workmanship for products manufactured by Metallic and purchased in the United States that are the subject of ordinary and personal or commercial use.

Eligibility

This warranty is non-transferable and available only to the consumer who originally purchased the product.

Repair or Replace

In the event that after review by Metallic the product is found to be defective, at Metallic’s discretion they will repair or replace the product at no charge to the customer. In the event that Metallic chooses to repair the product, it may use either new or reconditioned replacement parts. If the product is to be replaced, Metallic has the option to replace it with a new or reconditioned unit of the same or similar design.

Warranty Service

To obtain warranty service for the product, the purchaser must first provide proof of the date and place of purchase of the product.  Two options are provided for warranty service:

  • Authorized dealer service: The purchaser may only obtain warranty service from an authorized dealer after prior written approval has been granted to Metallic Ladder Mfg. Corp.  However, if warranty service is provided by an authorized dealer, Metallic’s obligation is limited to providing all required parts under warranty free of charge to the customer. Metallic is not responsible for, nor will it pay any charges assessed by the dealer for their services to the customer.
  • Return to Metallic: The purchaser may obtain warranty service work by returning the product, freight prepaid to: 41 S. Washington Street, Randolph, NY 14772 Upon completion of repair or replacement of the product, Metallic will return the product to the purchaser free of charge.

Disclaimer

This warranty does not cover, installation, defects resulting from accidents, damage while in transit to the service location, or damage resulting from alterations, misuse or abuse, lack of proper maintenance, storms, or other acts of God, unauthorized repair or modification of the product, or affixing of any attachment not provided with the product.

LIMITATION ON DAMAGES

METALLIC SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT PERMITTED BY NY LAW; THE WARRANTIES AND REMEDIES IDENTIFIED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE.LAW, METALLIC SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF METALLIC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED TO A PERIOD OF ONE (1) YEAR. THIS WARRANTY ONLY COVERS DEFECTS IN METALLIC MATERIALS AND/OR WORKMANSHIP, NORMAL WEAR AND TEAR, MISUSE, AND DAMAGE CAUSE FOR OTHER ARE EXCLUDED.

May 2, 2016